Submit a request

Our bank details to pay your rent are: NGU Homelettings Sort Code: 16-10-16. Account Number: 10223274. Please provide your address as a reference on your payment so it gets allocated correctly. Or call us on 0191 491 0344 Option 2 and we can take payment over the phone.

You need written consent from your landlord for any animal, reptile, insect or pet you keep in your home. Without doing so you are in breach of your tenants’ obligations and your landlord may ask you to leave. All requests will be dealt with fairly and are usually approved but we will require you to pay an additional deposit to the landlord, about one week’s rent.

Early termination of your tenancy - If you are leaving before the end of your fixed term, usually six or twelve months, then you will be liable for the full rent until the end of your tenancy as you are contracted to do so. In exceptional cases the landlord may agree to end your tenancy early but you will be liable for the cost to advertise and re-let the property and the rent up to the day the landlord agrees for you to leave.

You need to give us at least one month's notice from today for your move-out date.

We are happy for you to improve your home but will require the approval of your landlord before you commence the work.

Please enter the details of your request. A member of our support staff will respond as soon as possible.

Add file or drop files here