Unauthorised alterations or DIY
You must have written permission from us before starting any alterations or re-decoration to your home. If we have to do any work as a result of the alterations or re-decoration you have done, the cost will be recharged to you.
Moving out
When you end your tenancy, we will explain your responsibilities and what you must do to avoid being charged. This includes handing back all keys to the property on the agreed date and time, leaving the property clear of all goods, belongings and rubbish, and making sure the property is in a good state of repair and clean.
Emergency repairs
If emergency repairs are needed due to deliberate damage, vandalism, neglect or botched DIY, by any members of your household (including pets) or visitors to your home, we will carry out the repair and recharge you. This includes any call-out charges for a plumber if your boiler goes off as a result of you not having sufficient funds on your gas supply, if it is a pre-payment meter, or a plumber call-out for unblocking toilets/drains when something has been put down that should not have been.
Damage caused by condensation
If you are having condensation problems in your property please call your property manager for advice on how to minimise it or refer to our ‘Tenant Condensation and Damp Handbook’. If excess condensation causes damage to your property through lack of care, this will be a rechargeable repair.